Using Diaries to Probe the Illness Experiences of Adolescent Patients and Parental Caregivers
Matthew Hong, U. K. Lakshmi, Kimberly Do, Sampath Prahalad, Thomas A. Olson, Rosa I. Arriaga, Lauren Wilcox
Abstract
Adolescents with chronic conditions must work with family caregivers to manage their illness experiences. To explore how technology can support collaborative documentation of these experiences, we designed and distributed a paper diary probe kit in a two-week field deployment with 12 adolescent-parent dyads (24 participants). Three insights emerged from the study that highlight how technology can support shared illness management: 1) provide scaffolds to recognize physical and emotional experiences in the context of daily activities; 2) help families reconstruct patient experiences; and 3) adapt to individual preferences for capturing, representing and sharing experiences. We discuss opportunities for HCI research that follow from these findings and conclude by reflecting on the benefits and limitations of using diary probes with adolescent patients and their parental caregivers.