Litcius/Paper detail

Developing a formative scale to measure consumers’ trust toward interaction with artificially intelligent (AI) social robots in service delivery

Oscar Hengxuan, Shizhen Jia, Yafang Li, Doğan Gürsoy

2021Computers in Human Behavior276 citationsDOI

Topics & Concepts

Formative assessmentContext (archaeology)RobotService (business)Expectancy theoryPsychologySocial robotComputer scienceService robotKnowledge managementHuman–computer interactionService delivery frameworkApplied psychologySocial psychologyArtificial intelligenceMobile robotMarketingBusinessRobot controlPedagogyBiologyPaleontologyAI in Service InteractionsTechnology Adoption and User BehaviourOrganizational and Employee Performance
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