MedScrubCrew: A Medical Multi-Agent Framework for Automating Appointment Scheduling Based on Patient-Provider Profile Resource Matching
Jose M. Ruiz Mejia, Danda B. Rawat
Abstract
Background: With advancements in Generative Artificial Intelligence, various industries have made substantial efforts to integrate this technology to enhance the efficiency and effectiveness of existing processes or identify potential weaknesses. Context, however, remains a crucial factor in leveraging intelligence, especially in high-stakes sectors such as healthcare, where contextual understanding can lead to life-changing outcomes. Objective: This research aims to develop a practical medical multi-agent system framework capable of automating appointment scheduling and triage classification, thus improving operational efficiency in healthcare settings. Methods: We present MedScrubCrew, a multi-agent framework integrating established technologies: Gale-Shapley stable matching algorithm for optimal patient-provider allocation, knowledge graphs for semantic compatibility profiling, and specialized large language model-based agents. The framework is designed to emulate the collaborative decision making processes typical of medical teams. Results: Our evaluation demonstrates that combining these components within a cohesive multi-agent architecture substantially enhances operational efficiency, task completeness, and contextual relevance in healthcare scheduling workflows. Conclusions:MedScrubCrew provides a practical, implementable blueprint for healthcare automation, addressing significant inefficiencies in real-world appointment scheduling and patient triage scenarios.