Clinical Laboratory Employees’ Attitudes Toward Artificial Intelligence
Orly Ardon, Robert L. Schmidt
Abstract
OBJECTIVE: The objective of this study was to determine the attitudes of laboratory personnel toward the application of artificial intelligence (AI) in the laboratory. METHODS: We surveyed laboratory employees who covered a range of work roles, work environments, and educational levels. RESULTS: The survey response rate was 42%. Most respondents (79%) indicated that they were at least somewhat familiar with AI. Very few (4%) classified themselves as experts. Contact with AI varied by educational level (P = .005). Respondents believed that AI could help them perform their work by reducing errors (24%) and saving time (16%). The most common concern (27%) was job security (being replaced by AI). The majority (64%) of the respondents expressed support for the development of AI projects in the organization. CONCLUSIONS: Laboratory employees see the potential for AI and generally support the adoption of AI tools but have concerns regarding job security and quality of AI performance.