Investigating Healthcare 4.0 Transition Through a Knowledge Management Perspective
Stefano Abbate, Piera Centobelli, Roberto Cerchione, Eugenio Oropallo, Emanuela Riccio
Abstract
The impact of technological innovation on the healthcare sector is becoming increasingly significant, and the number of studies exploring this topic is rising rapidly. However, studies on the digital transition of healthcare services are still a challenge, both from a theoretical and managerial perspective. In this context, knowledge management discipline can guide the evolving environment to cover this research gap. Indeed, the digital transition is transforming how healthcare professionals access data, handle information, and manage knowledge by adopting 4.0 enabling technologies. Thus, drawing on the SECI model, this study aims to investigate the healthcare sector's technological innovation through a knowledge management perspective, and evaluate the impact of 4.0 technologies on knowledge creation processes (i.e., socialization, externalization, combination, internalization) in the healthcare domain. Finally, the article investigates the critical areas of the digital transition, and the future research directions that remain to be addressed.