A new perspective on personas and customer journey maps: Proposing systemic UX
Callum Bradley, Luis Oliveira, Stewart Birrell, Rebecca Cain
Topics & Concepts
PleasurePersonaPerspective (graphical)Set (abstract data type)Knowledge managementComputer sciencePsychologySociologyBusinessAestheticsHuman–computer interactionArtificial intelligenceArtProgramming languageNeurosciencePersona Design and ApplicationsService and Product InnovationInnovative Human-Technology Interaction