The future is now? Consumers' paradoxical expectations of human-like service robots
Tengteng Zhu, Zhibin Lin, Xin Liu
Topics & Concepts
Expectancy theoryPerceptionService (business)AnxietyRobotPsychologyValue (mathematics)Conceptual frameworkUncanny valleyMarketingSocial psychologyKnowledge managementBusinessSociologyComputer scienceArtificial intelligenceMachine learningSocial sciencePsychiatryNeuroscienceAI in Service InteractionsDeath Anxiety and Social ExclusionPsychology of Moral and Emotional Judgment