Critical success factors for metaverse implementation in the service industry: A hybrid ISM-DEMATEL approach
Ming Chi, Shenghua Ren, Yongshun Xu, Yanli Chen, Yuetong Wu
Topics & Concepts
BusinessService (business)MetaverseProcess managementKnowledge managementComputer scienceMarketingHuman–computer interactionVirtual realityVirtual Reality Applications and ImpactsService and Product InnovationAI in Service Interactions