Asymmetrical impact of service attribute performance on consumer satisfaction: an asymmetric impact-attention-performance analysis
Mengqiang Pan, Nao Li, Xiankai Huang
Topics & Concepts
Service (business)Customer satisfactionMarket segmentationPromotion (chess)Computer scienceCluster analysisMarketingBusinessArtificial intelligenceLawPoliticsPolitical scienceCulinary Culture and TourismCustomer Service Quality and LoyaltyDigital Marketing and Social Media