Exploring home delivery service attributes: Sustainability versus delivery expectations during the COVID-19 pandemic
Herbert Kotzab, Işık Özge Yumurtacı Hüseyinoğlu, Irmak Şen, Carlos Mena
Topics & Concepts
Coronavirus disease 2019 (COVID-19)PandemicSustainabilityBusinessService delivery framework2019-20 coronavirus outbreakSevere acute respiratory syndrome coronavirus 2 (SARS-CoV-2)Service (business)Process managementMarketingVirologyMedicineOutbreakBiologyInfectious disease (medical specialty)EcologyDiseasePathologyUrban and Freight Transport LogisticsTransportation and Mobility InnovationsUrban Transport and Accessibility