Towards Deriving Organizational Key Performance Indicators in a Metaverse Workplace: A Systematic Literature Review
Elena Tsappi, George Papageorgiou
Abstract
Human resources of several businesses worldwide are already active in metaverses. This has led Human Resource Management (HRM) professionals exploring and applying new methods and practices to manage this technological transformation in the workplace. However, despite the growing volume of research on metaverse work environments, there is still limited research on avatar performance management. The emergence of metaverse applications in the workplace brings new key performance indicators (KPIs) requirements that are different from those in conventional work environments. This article aims to fill this gap by identifying the key metrics for measuring and managing avatar performance. For this purpose, a systematic literature review is carried out based on the PRISMA methodology. In total, 357 articles were screened, from which 31 met the predefined inclusion criteria and were reviewed based on their risk of bias. As a result, the required KPIs suitable for a metaverse workplace are proposed. By contributing to knowledge on performance in virtual work environments, this article extends and advances theory and research on the Strategic Human Resource Management of metaverse workplaces.