Being friendly and competent: Service robots' proactive behavior facilitates customer value co-creation
Jinzhu Song, Yanhuan Gao, Youlin Huang, Lihan Chen
Topics & Concepts
ProactivityRobotCo-creationService (business)Service robotCompetence (human resources)Generalizability theoryBusinessKnowledge managementService-dominant logicPerceptionComputer scienceProcess managementValue (mathematics)MarketingHuman–computer interactionArtificial intelligencePsychologySocial psychologyDevelopmental psychologyMachine learningNeuroscienceAI in Service InteractionsService and Product InnovationDigital Marketing and Social Media