Enhancing resilience in various business sectors with ChatGPT and generative artificial intelligence
Dimple Patil, Nitin Liladhar Rane, Jayesh Rane
Abstract
Generative artificial intelligence models like ChatGPT are improving business resilience by improving adaptability, problem-solving, and operational efficiency across sectors. In an era of rapid technological advancement and unexpected disruptions like global pandemics and economic shifts, generative AI is essential for stability and growth. By using adaptive learning, predictive analytics, and customer engagement, ChatGPT and other AI models support resilience strategies. These AI tools help businesses anticipate issues, streamline decision-making, and strengthen supply chains by processing real-time data. ChatGPT boosts customer service quality and speed, helping companies provide excellent service even during crises. By identifying vulnerabilities and proposing proactive solutions, generative AI helps businesses mitigate risks before they occur. The chapter discusses AI's role in workforce transformation, hyper-personalized customer interactions, and AI-driven scenario planning. This study examines recent developments to show how generative AI fosters business resilience and how organizations can strategically implement AI solutions to improve their adaptability and future-proof operations.