Leading a Long-Term Care Facility through the COVID-19 Crisis: Successes, Barriers and Lessons Learned
Farinaz Havaei, Maura MacPhee, David Keselman, Sabina Staempfli
Abstract
The long-term care (LTC) sector has been the epicentre of COVID-19 in Canada. This paper describes the leadership strategies that helped manage the pandemic in one COVID-19-free LTC facility in British Columbia. Qualitative interviews with four executive leaders were collected and analyzed. The facility implemented most provincial guidelines to prevent or mitigate virus spread. Crisis leadership competencies and safety prioritization helped this site's successful management of the pandemic. There was room for improvement in communication and staffing practices and policies in the facility.
Topics & Concepts
StaffingCoronavirus disease 2019 (COVID-19)PandemicBest practiceLong-term careCrisis managementFacility managementBusiness2019-20 coronavirus outbreakSevere acute respiratory syndrome coronavirus 2 (SARS-CoV-2)PrioritizationPublic relationsHealth careNursingMedicinePolitical scienceMarketingProcess managementPathologyInfectious disease (medical specialty)VirologyDiseaseLawOutbreakGeriatric Care and Nursing Homes