Slowing it Down: Towards Facilitating Interpersonal Mindfulness in Online Polarizing Conversations Over Social Media
Teale W. Masrani, Jack Jamieson, Naomi Yamashita, Helen Ai He
Abstract
Discussions about polarizing topics are essential to have, yet they can easily become hostile, aggressive, or distressing on current social media platforms. Content moderation interventions aim to mitigate this issue, though such approaches are reactionary, removing harmful content only after it has been posted. We conducted a mixed-methods experiment with 40 participants to investigate how a design friction that manipulates the temporal flow during a contentious conversation can foster interpersonal mindfulness, a trait critical for productive communication. Dyads were randomly assigned into the Control Group which received no intervention, and the Experiment Group where participants were limited to sending one message per two-minute interval. Triangulating quantitative and qualitative data from conversation logs, questionnaires, interviews, and computational text analysis, our findings revealed a two-fold effect: Experiment Group participants felt simultaneously frustrated by the intervention as it disrupted the pacing of their conversation and interfered with rapport-building, and appreciative of the intervention as it nudged them towards writing thoughtful and task-focused messages. We discuss implications of these findings for future investigation into the design of temporal interventions to influence interpersonal mindfulness during polarizing online conversations.