DIGITAL READINESS MODELS: A SYSTEMATIC LITERATURE REVIEW
Mansoor Ahmed Soomro, Hizam-Hanafiah, Mohd, Nor Liza Abdullah
Abstract
A model that helps organizations to self-assess their digital readiness can be a valuable organizational development tool. This paper systematically reviews such models in the context of Fourth Industrial Revolution. A Systematic Literature Review (SLR) methodology is employed to review 57 papers from peer-reviewed academic journals and industry reports, published from 2007 to 2019. Through this technique, 22 digital readiness models with 119 model dimensions have been explored. The SLR results revealed five major concepts on digitalization: Information Technology (IT), Operational Technology (OT), Unified Theory of Acceptance and Use of Technology (UTAUT), Technological, Organizational and Environmental Framework (TOE), and Industrial Internet of Things (IIOT). Furthermore, four Critical Success Factors (CSFs) have been proposed through thematic analysis that can help managers and companies achieve digital readiness: (a) Digital Agents and Skills, (b) Digital Tools and Applications, (c) Digital Systems and Infrastructure, and (d) Digital Eco-system and Culture. Digital readiness is a trending topic, and in that perspective, this paper provides a review of four factors that can provide a research agenda for future research on digital readiness.