How does the anthropomorphism of service robots impact employees’ role service behavior in the workplace?
Yihao Yang, Ming Chi, Xinhua Bi, Yongshun Xu
Topics & Concepts
Service (business)PsychologyBusinessHospitality industryHospitalityMarketingApplied psychologyAdvertisingSocial psychologyTourismPolitical scienceLawAI in Service InteractionsSocial Robot Interaction and HRICyberloafing and Workplace Behavior