Diving into the technology: a systematic literature review on strategic use of chatbots in hospitality service encounters
S. Jerrin Issac Sam, K. Mohamed Jasim
Topics & Concepts
Systematic reviewHospitalityContext (archaeology)Service (business)TourismScopusHospitality industryTheme (computing)Work (physics)Knowledge managementGrey literatureBusinessMarketingComputer scienceEngineeringWorld Wide WebPolitical scienceMEDLINEGeographyLawMechanical engineeringArchaeologyAI in Service InteractionsDigital Marketing and Social MediaSharing Economy and Platforms