A Holistic View of AI-driven Network Incident Management
Pouya Hamadanian, Behnaz Arzani, Sadjad Fouladi, Siva Kesava Reddy Kakarla, Rodrigo Fonseca, Denizcan Billor, Ahmad Cheema, Edet Nkposong, Ranveer Chandra
Abstract
We discuss the potential improvement large language models (LLM) can provide in incident management and how they can overhaul the ways operators conduct incident management today. We propose a holistic framework for building an AI helper for incident management and discuss the several avenues of future research needed to achieve it.
Topics & Concepts
Incident managementComputer scienceHolistic managementKnowledge managementProcess managementComputer securityEngineeringEcologyBiologySoftware System Performance and ReliabilityData Quality and ManagementNetwork Security and Intrusion Detection