Litcius/Paper detail

The power of voice! The impact of robot receptionists’ voice pitch and communication style on customer value cocreation intention

Xiaoxin Liu, Cheng‐Yue Yin, Meng-Ran Li

2024International Journal of Hospitality Management35 citationsDOI

Topics & Concepts

BusinessReceptionistsValue (mathematics)Style (visual arts)PsychologyAdvertisingMarketingComputer scienceGeographyMachine learningNursingMedicineArchaeologyAI in Service InteractionsService and Product InnovationDigital Marketing and Social Media
The power of voice! The impact of robot receptionists’ voice pitch and communication style on customer value cocreation intention | Litcius