Brukermedvirkning i samhandling i psykisk helsearbeid
Jorunn Nærland Skjærpe, Margareth Kristoffersen, Marianne Storm
Abstract
Patient report of satisfaction with coordination of care Family report of confusion or hassle (e.g., number of contacts needed to schedule a clinic visit) Patient report of unnecessary care (e.g., unnecessary tests, procedures, emergency room visits, or hospitalizations) HEALTH CARE PROFESSIONAL(S) PERSPECTIVE Nurses reports of confusion or hassle (e.g., time spent coordinating referrals) Physician survey on effectiveness of medication management process at averting drug interaction complications SYSTEM REPRESENTATIVE(S) PERSPECTIVE Quality of care (safe, effective, efficient, timely, equitable, patient-centered) measured through analysis of medical chart data, electronic health record, or administrative data Health care utilization by a group of patients (e.g., hospital readmissions, emergency room visits) Costs