Customer Service Chatbots: A Qualitative Interview Study into the Communication Journey of Customers
Margot J. van der Goot, Laura Hafkamp, Zoë Dankfort
Topics & Concepts
ChatbotCustomer serviceService (business)Sample (material)Computer sciencePerceptionQualitative researchKnowledge managementWorld Wide WebPsychologyMarketingBusinessSociologyChemistryNeuroscienceSocial scienceChromatographyAI in Service InteractionsDigital Marketing and Social MediaSocial Robot Interaction and HRI