The negative effect of service robots’ affective human-likeness on consumer satisfaction in frontline service encounters
You Li, Zhehao Liang, Yawei Wang, Yaping Chang
Topics & Concepts
Service (business)Consumer satisfactionBusinessPsychologyMarketingAdvertisingHospitalityService robotRobotApplied psychologyTourismComputer scienceArtificial intelligencePolitical scienceLawAI in Service InteractionsSocial Robot Interaction and HRIDigital Marketing and Social Media