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The Effect of Digital Banking Service Quality on Customer Satisfaction: A Case Study on the Malaysian Banks

Khattab Ibrahim Hadid, Ng Kim-Soon, Ali Abusalah Elmabrok Amreeghah

2020Asian Journal of Applied Science and Technology21 citationsDOIOpen Access PDF

Topics & Concepts

Customer satisfactionBusinessService qualityMarketingQuality (philosophy)Service (business)PhilosophyEpistemologyOrganizational and Employee PerformanceOrganizational Leadership and Management StrategiesIslamic Finance and Banking Studies
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