What makes an AI device human-like? The role of interaction quality, empathy and perceived psychological anthropomorphic characteristics in the acceptance of artificial intelligence in the service industry
Corina Pelău, Dan‐Cristian Dabija, Irina Ene
Topics & Concepts
EmpathyQuality (philosophy)Perspective (graphical)Relation (database)PsychologyService (business)Order (exchange)HospitalityService qualityKnowledge managementComputer scienceApplied psychologySocial psychologyBusinessMarketingArtificial intelligencePolitical scienceFinancePhilosophyEpistemologyDatabaseLawTourismAI in Service InteractionsSocial Robot Interaction and HRIPsychology of Moral and Emotional Judgment