Cognitive Chatbot for Personalised Contextual Customer Service: Behind the Scene and beyond the Hype
Rajat Kumar Behera, Pradip Kumar Bala, Arghya Ray
Topics & Concepts
ChatbotComputer scienceService (business)Knowledge managementCustomer serviceMarketingBusinessWorld Wide WebAI in Service InteractionsTechnology Adoption and User BehaviourOrganizational and Employee Performance