Customer relationship management systems (CRMS) in the healthcare environment: A systematic literature review
Yahia Baashar, Hitham Alhussian, Ahmed Patel, Gamal Alkawsi, Ahmed Ibrahim Alzahrani, Osama Alfarraj, Gasim Hayder
Topics & Concepts
Health careKnowledge managementBusinessCustomer relationship managementLoyaltyCustomer satisfactionComputer scienceMarketingEconomicsEconomic growthPatient Satisfaction in HealthcareElectronic Health Records SystemsCustomer Service Quality and Loyalty