The role of blockchain technology in the process of decision-making in human resource management: a review and future research agenda
Rukma Ramachandran, Vimal Babu, Vijaya Prabhagar Murugesan
Abstract
Purpose The purpose of this paper is to analyze the extensive literature on blockchain technology (BT) and human resource management (HRM) in enterprises and set the future scope of research in the adoption of BT in HRM. Design/methodology/approach A framework-based review of the literature (Callahan, 2014; Paul and Criado, 2020) is adopted for the present study. The 6 W-Framework developed by Callahan (2014) is used for the development of a conceptual framework on BT and HRM and could address HRM issues through the applications of BT. Findings This study focused on the major HR issues, i.e., regulation, staffing and development, and change management. These issues were categorized into sub-categories. The major implementation of BT in HRM is highlighted. The study developed a framework to aid HR professionals in implementing blockchain in the decision-making process of HRM. Research limitations/implications The current study is limited to the bias on the part of employers in providing feedback and data feeding. Blockchain being at its infancy stage did not allow much of pieces of literary works to be introduced. Practical implications Implementation of ledger technology in managerial functions will reduce the time, money and effort required by potential recruiters and HR professionals. Using this technology, the time and cost required to verify and sort the right potential can be reduced. Originality/value The present work offers benefits to HR professionals and practitioners by expediting the process of effective decision-making of HRM employing BT.