Understanding smart service failure: The case of smart restaurants
IpKin Anthony Wong, Jingwen Huang, Zhiwei Lin
Topics & Concepts
Service (business)InteractivitySmart deviceConnotationServicescapeComputer scienceService providerBusinessInternet privacyMarketingMultimediaHuman–computer interactionLinguisticsPhilosophyAI in Service InteractionsService and Product InnovationConsumer Retail Behavior Studies