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Qualitative analysis of customer behavior in the retail industry during the COVID-19 pandemic: A word-cloud and sentiment analysis approach

Liana Stanca, Dan‐Cristian Dabija, Veronica Câmpian

2023Journal of Retailing and Consumer Services40 citationsDOI

Topics & Concepts

PandemicCoronavirus disease 2019 (COVID-19)Sentiment analysisCloud computingBusinessAdvertising2019-20 coronavirus outbreakWord (group theory)MarketingComputer scienceLinguisticsNatural language processingVirologyMedicineInfectious disease (medical specialty)DiseasePhilosophyPathologyOutbreakOperating systemSentiment Analysis and Opinion MiningDigital Marketing and Social MediaCustomer Service Quality and Loyalty
Qualitative analysis of customer behavior in the retail industry during the COVID-19 pandemic: A word-cloud and sentiment analysis approach | Litcius