Harnessing customized AI to create voice of customer via GPT3.5
Mohammad Shahin, F. Frank Chen, Ali Hosseinzadeh
Topics & Concepts
ChatbotProcess (computing)Service (business)Product (mathematics)Computer scienceKnowledge managementVoice of the customerProcess managementCustomer to customerCustomer serviceCustomer needsNew product developmentCustomer retentionBusinessMarketingWorld Wide WebService qualityGeometryOperating systemMathematicsAI in Service InteractionsBig Data and Business IntelligenceEthics and Social Impacts of AI