Litcius/Paper detail

The dehumanization of service robots influences hospitality consumption emotion

Jingyu Liu, Lingxu Zhou, Yang Liu, Deguang Liu

2024International Journal of Hospitality Management26 citationsDOI

Topics & Concepts

DehumanizationHospitalityConsumption (sociology)Service (business)PsychologyHospitality industryBusinessMarketingAdvertisingApplied psychologySocial psychologyTourismSociologyAestheticsPolitical scienceArtAnthropologyLawAI in Service InteractionsSocial Robot Interaction and HRIDigital Marketing and Social Media