Workforce optimisation for improving customer experience in urban transportation using heuristic mathematical model
Jie Chen, Wei Shi, Sanjeevi Pandian, V E Sathishkumar, Xi Wang
Abstract
Workforce optimisation has always been a challenge both in conventional industries, including logistics, and in the majority of emerging shared economy systems. In a rapidly changing service enviro...
Topics & Concepts
WorkforceWorkforce planningComputer scienceBusinessHeuristicCustomer experienceProcess managementMarketingOperations managementArtificial intelligenceEconomicsEconomic growthAdvanced Manufacturing and Logistics OptimizationVehicle Routing Optimization MethodsScheduling and Timetabling Solutions