Designing Digital Safe Spaces for Peer Support and Connectivity in Patriarchal Contexts
Mustafa Naseem, Fouzia Younas, Maryam Mustafa
Abstract
This paper explores the opportunities and challenges in designing peer-support mechanisms for low-income,low-literate women in Pakistan, a patriarchal and religious context where women's movements, social relationsand access to digital technologies are restricted. Through a qualitative, empirical study with 21 participantswe examine the cultural and patriarchal framework where shame and fear of defamation restrict the seekingof support for personal narratives around taboo subjects like abortion, sexual harassment, rape and domesticabuse. Based on our qualitative data we also conduct a second qualitative study using a technology probe with15 low-income, low-literate women to explore the specific design of peer-support technologies for supportseeking and the sharing of sensitive and taboo narratives in a deeply patriarchal society. The design concernsraised by our participants regarding privacy, anonymity and safety provide CSCW researchers with valuableguidelines about designing for social connections and support for vulnerable populations within a particularcontext.