The Role of Service Robots in Restaurant Settings: A Meta-Analysis Study on Consumer Behavior and Intentions
Yanan Jia, Anshul Garg, Kandappan Balasubramanian
Abstract
The employment of service robots in restaurants has become increasingly common. Previous studies have explored the factors related to the impact of service robots on consumers from multiple perspectives, but this topic still lacks an integrated empirical study to organize and analyze the conclusions of previous studies. This study obtained 46 empirical studies through the WoS and Scopus databases. Based on the conclusions and data of these studies and guided by the SOR theory, a holistic conceptual framework was constructed to describe how service robots affect restaurant consumers. This study tested the conceptual framework of the construct through meta-analysis and verified the moderating role of macro variables such as time and culture. This study not only has theoretical significance for future research but can also provide practical guidance for restaurant managers in the application and deployment of service robots.