Ascertaining the effects of service quality on customer loyalty in the context of ocean freight forwarders: An integration of structural equation modeling and network data envelopment analysis
Shih-Liang Chao, Ming‐Miin Yu, Yu-Han Sun
Topics & Concepts
Loyalty business modelPunctualityService qualityBusinessLoyaltyStructural equation modelingContext (archaeology)Customer satisfactionMarketingService (business)Computer scienceTransport engineeringEngineeringPaleontologyBiologyMachine learningMaritime Ports and LogisticsCustomer Service Quality and LoyaltyOutsourcing and Supply Chain Management