May robots be held responsible for service failure and recovery? The role of robot service provider agents’ human-likeness
Esra Arıkan, Nesenur Altınigne, Ebru Kuzgun, Mehmet Okan
Topics & Concepts
AttributionService (business)BusinessRobotService providerService robotService recoveryHumanoid robotHuman servicesService delivery frameworkMarketingProcess managementComputer sciencePsychologySocial psychologyArtificial intelligenceService qualityPolitical scienceLawAI in Service InteractionsPsychology of Moral and Emotional JudgmentDeath Anxiety and Social Exclusion