What makes passengers continue using and talking positively about ride-hailing services? The role of the booking app and post-booking service quality
Duy Quy Nguyen-Phuoc, Nguyen S. Vo, Diep Ngoc Su, Vinh Hoang Nguyen, Óscar Oviedo-Trespalacios
Topics & Concepts
Service qualityBusinessService (business)Quality (philosophy)AdvertisingMarketingService providerLoyaltyService guaranteeService designPhilosophyEpistemologyTransportation and Mobility InnovationsSharing Economy and PlatformsTransportation Planning and Optimization