Digital Transformation and its Impact on Operational Efficiency and Competitive Advantage in Islamic Banks
Maha Shehadeh, Dmaithan Almajali, Ibrahim A. Abu-AlSondos, Abeer F. Alkhwaldi, Anwar Al-Gasaymeh
Abstract
This study aimed to identify the impact of digital transformation on Islamic banks operating in Jordan by using the descriptive analytical method. Primary data were obtained through a questionnaire and distributed to the study sample, which consisted of 68 employees of 4 Islamic banks operating in Jordan. The structural equation model was used in the process of testing the study hypotheses. We obtained a number of results, the most important of which is the presence of a statistically significant effect at the significance level (α ≤ 0.05) of digital transformation in Islamic banks operating in Jordan in relation to operational efficiency and competitive advantage. We recommend that Islamic banks need to develop a strategy for digital transformation aimed at innovation and competition, without prejudice to the controls of Islamic finance. There is a need to focus on managing the risks associated with digital transformation, as well as treating the risks associated with modern technologies, especially those that threaten Islamic banks and financial stability.