From failure to forgiveness: Robots’ proactive role in the tourism industry
Jinwei Wang, Zhihua Zhou, Jianrong Ren, Lei Liu, Alastair M. Morrison
Topics & Concepts
ForgivenessTourismBusinessRobotPsychologyMarketingPolitical scienceComputer scienceSocial psychologyArtificial intelligenceLawAI in Service InteractionsSocial Robot Interaction and HRISharing Economy and Platforms