Usability Evaluation of the Website Services Using the WEBUSE Method (A Case Study: covid19.go.id)
Faruq Aziz, Irmawati Irmawati, Dwiza Riana, Joko Dwi Mulyanto, Dede Nurrahman, Muhamad Tabrani
Abstract
Abstract The purpose of this study is to analyze the site usability evaluation system using the WEBUSE method on one of the information sites about COVID-19 namely the website covid19.go.id. The basic analysis was carried out on 24 usability criteria classified into 5 usability categories, namely: content, organization, and readability, navigation and links, user interface design, performance and effectiveness, educational purpose. Each category deals with one aspect of usability. Data from respondents’ answers were analyzed using the WEBUSE method to get the usage point and usability level of the website that has been studied. This research produces a usability evaluation information system that provides an online evaluation questionnaire and this analysis is useful to present high-quality system information and user satisfaction aspects of the website covid19.go.id. The case study on the website covid19.go.id, shows that the level of usability and overall level of user satisfaction is good and acceptable for the general public from all walks of life. And in terms of satisfaction in the user interface design category, it is possible that some people are still uncomfortable with the look of the website.