Shift of ambidexterity modes: An empirical investigation of the impact of artificial intelligence in customer service
Lan Cao, Sumantra Sarkar, Balasubramaniam Ramesh, Kannan Mohan, Eun Hee Park
Topics & Concepts
AmbidexterityCustomer serviceService (business)Knowledge managementBusinessEmpirical researchComputer scienceEngineeringMarketingMathematicsStatisticsAI in Service InteractionsBig Data and Business IntelligenceTechnology Adoption and User Behaviour