Examining the impact of service robot communication styles on customer intimacy following service failure
Junsung Park, Joon Woo Yoo, Young-Ju Cho, Heejun Park, Heejun Park
Topics & Concepts
AngerService (business)Style (visual arts)PsychologyAccommodationService providerWord of mouthBusinessCustomer serviceService robotRobotSocial psychologyApplied psychologyMarketingComputer scienceArtificial intelligenceHistoryNeuroscienceArchaeologyAI in Service InteractionsSocial Robot Interaction and HRIOrganizational and Employee Performance