Unveiling the Nexus: Service robot support and proactive customer service performance in hospitality industry
Taeshik Gong
Topics & Concepts
Nexus (standard)Hospitality industryHospitalityBusinessService (business)MarketingTertiary sector of the economyProcess managementKnowledge managementTourismComputer scienceGeographyEmbedded systemArchaeologyAI in Service InteractionsSharing Economy and PlatformsDigital Economy and Work Transformation