Impacts of service robots on service quality
Ai-Hsuan Chiang, Silvana Trimi
Topics & Concepts
RobotService (business)TOPSISComputer scienceRoboticsService qualityAnalyticsQuality (philosophy)Construct (python library)Artificial intelligenceEngineeringBusinessData scienceOperations researchMarketingEpistemologyProgramming languagePhilosophyAI in Service InteractionsCustomer Service Quality and LoyaltyService and Product Innovation