A Case Study on Performance Features of Electronic Tendering Systems
Funlade Sunmola, Yusuf U. Shehu
Abstract
E-Tendering systems allow for electronic submissions of tender documents with communications support. There is a growing global acceptance of E-Tendering systems particularly in recognition of its ability to help reduce cost, reduce wastes, and modernise tendering processes. For global acceptance of E-Tendering, the system must satisfy the needs of its users especially in areas such as system performance. Amongst others, performance features will increase user satisfaction the better they are implemented. The aim of this paper is to report on an evaluation of the performance features of E-Tendering systems from a user-group’s perspective. A list of design features of E-Tendering systems is compiled from existing E-Tendering systems and the literature. A Kano model-based methodology is adopted, and data collected from Kano-questionnaire survey is used to evaluate the compiled set of E-Tendering system’s features. A Kano analysis of the survey results revealed that the participants perceived as performance features a significant percentage of the E-Tendering system’s design features presented to them. It was also established that some of the features are not perceived to contribute to user satisfaction. The performance features of E-Tendering systems which are perceived to mostly impact user satisfaction were presented and areas of future work highlighted.