AI service may backfire: Reduced service warmth due to service provider transformation
Xingyang Lv, Yufan Yang, Dazhi Qin, Xiaoyan Liu
Topics & Concepts
Service (business)Service providerBusinessService guaranteeService designTransformation (genetics)AdvertisingMarketingProcess managementChemistryBiochemistryGeneAI in Service InteractionsBlockchain Technology Applications and SecurityOrganizational and Employee Performance