Public utility vehicle service quality and customer satisfaction in the Philippines during the COVID-19 pandemic
Thanatorn Chuenyindee, Ardvin Kester S. Ong, Jon Pauline Ramos, Yogi Tri Prasetyo, Reny Nadlifatin, Yoshiki B. Kurata, Thaninrat Sittiwatethanasiri
Topics & Concepts
SERVQUALStructural equation modelingService qualityPandemicBusinessMarketingGovernment (linguistics)Quality (philosophy)Service (business)Customer satisfactionCoronavirus disease 2019 (COVID-19)MedicineMathematicsStatisticsDiseaseInfectious disease (medical specialty)EpistemologyPhilosophyPathologyLinguisticsUrban Transport Systems AnalysisSupply Chain Resilience and Risk ManagementOccupational Health and Safety Research