COVID-19 Pushes Digital Services from Luxury to Necessity
Quaintance Zack
2021NASWA Workforce Technology11 citations
Abstract
For many jurisdictions, moving citizen services online was a long-term, nice-to-have project, but the pandemic forced new ways to bring city hall to the people, rather than the people to city hall.
Topics & Concepts
Coronavirus disease 2019 (COVID-19)Pandemic2019-20 coronavirus outbreakSevere acute respiratory syndrome coronavirus 2 (SARS-CoV-2)Public relationsBusinessInternet privacyAdvertisingPolitical scienceComputer scienceVirologyMedicineInfectious disease (medical specialty)PathologyOutbreakDiseaseSmart Cities and TechnologiesCOVID-19 Digital Contact TracingCommunication and COVID-19 Impact