Supporting Patrons in Crisis through a Social Work-Public Library Collaboration
Lydia P. Ogden, Rachel D. Williams
Abstract
Individuals experiencing psychosocial crises have sought support and refuge in libraries for decades, and at increasing rates. Library staff interacts with individuals in crisis using professional knowledge and attitudes, of which crisis intervention and related work is rarely a part. We hypothesized that librarian-social work collaboration could deliver crucial knowledge and skill development for library staff, positively affecting attitudes and improving public libraries’ service provision. We facilitated a series of workshops co-designed by social workers and librarians which address topics identified in prior research. Pre- and post-workshop assessments provided data about participants’ knowledge and attitude changes. Findings indicate the workshops increased knowledge and altered attitudes around each topic. These results are discussed in the context of current literature on social work-library interprofessional collaborations, with a focus on trauma-informed librarianship, and implications for the next steps will be explored.